I had went to another place to change oil and they messed up my oil plug. Thanks to the service guys at Big Island Motors in helping take care the problem and changing my oil in my vehicle.
Big Island Motors has been an absolute joy to work with. The "Parts" department was attentive and extremely friendly and helpful and kept track of my needs with careful attention and reliable communications. The "Service" department was also very personable and helpful and took the time needed to attend to my needs. I would also like to mention that the shuttle driver to Hilo and back was very timely and polite and I have not had a better experience at any other dealership be it in the Continental USA or elsewhere. Many thanks from Bruce to the "Big Island Motors" staff 🙂
The Service Department has always been friendly and helpful regarding both of my Subarus', a 2005 Impreza and a 2017 Forester! I just got back from taking my 2017 Forester in for its 12,000 mile service and they completed it for less money than the dealer who I purchased it from on the mainland! They were very helpful and pleasant regarding a warranty item that came up recently also! Very happy to have them service my Subarus'!
Much mahalo to Jonathan ...everyone very friendly and we'll definitely be back again ..
Excellent service and also answered all the questions I had before my purchase. Quick and awsome customer service and willing to work with you.
Friendly service staff! Awesome customer service!! Love our Subaru!!!
Ryan at the Kona BIM is absolutely awesome! As a salesperson, he was helpful, knowledgeable and not pushy at all. We are very happy with the transaction and ultimately bought a Subaru. The only reason I do not give 5 stars is no one contacted us to inform us that our license plates were in for pick up.
*Update*Thank you Donna Deluz for meeting with me in person at Hilo Mazda today 5/23/17 and taking steps to make it right and better! Thank you for being compassionate and understanding my frustrations.
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