A great buying experience. Myya was incredibly informative and helpful. Took us on several test rides and was very patient and helpful as we narrowed down the model we wanted. Very responsive after we bought the car and had some minor follow-up questions as well. Highly recommend.
I looked for 2 months for super clean used cars on Kona side (10k to 14k price range)- very disappointing- BIM Hilo had more nice, clean used vehicles in stock than I had seen in months of looking in Kona. Ended up buying new for just a little more but there were some exceptional used cars that made it a close decision- excellent and quick buying experience. Johnathan and Yasu were thorough and detail oriented, even texting specific pics of vehicles that interested me before making the drive over. Would definitely recommend.
Great customer service. In and out quickly for car service, car was ready when promised.
The staff at Big Island Motors are great...always ready to help!
Best experience ever at a dealership! Minutes after arriving, salesman Yasou Ruddle-Miyamoto asked if we needed help. He quickly understood what I was looking for and what my budget was. He showed me a car that had just been traded in that week- was exactly what I was looking for and in my price range. Paperwork was a snap, and they were flexible in the negotions. When I got home, I noticed there were some parts of the interior that needed to be deep cleaned and contacted Yasou by email. I immediately got a response from him and he told ...
I was helped by Spencer to get a new (to me) Subaru! It took a long time (like it does) to get everything finalized, but I didn't get ignored or messed around. Spencer seemed to know what he was doing and worked with me to make me feel like I was getting a good deal. I'm still pleased with the financing they got me, and the warranty (thanks Jason!) even after I went home and checked a few other places.
The BEST experience no hassle no stress no pressure. I had 2 really good salespersons Johnaton Neikirk and Kevin Kinoshita . They helped me with from the time i walked in. For me it was a long process to get a car but in the end it was so worth, they made you feel like family the engagement is truly amazing im glad i chose Big Island Motors. Thank you so much now i own a car from Big Island Motors.
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