Customer Testimonials



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DealerRater Dec 26, 2017

Randle was very kind, caring, knowledgeable and answered all of our questions very throughly. Randle was very professional organized and prepared. Randle’s kind nature and the light that we saw in him made us feel very welcomed to the family at Big Island Motors. Overall Randle and Mr. Aoki did a very Fantastic Job! Awesome!!!

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DealerRater Dec 24, 2017

Great experience at Big Island Motors. Would recommend purchasing a new vehicle from this dealership if you're on the Big Island of Hawaii. Very easy to work with and was able to get us to the vehicle cost we were looking for. Jeff and Hank were both excellent to work with.

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DealerRater Dec 15, 2017

I have been dealing with a lot of challenges and needed a reliable vehicle. After researching and visited multiple dealerships, i came across this one. The staff was friendly and very welcoming. They made things happen for me as i hold 2 full time jobs and don't really have much time to shop around much. I am VERY SATISFIED with the outcome of this process and will recommend this dealership to anyone looking for a vehicle.

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DealerRater Dec 6, 2017

It was the most awesome experience we had. They were so nice and friendly. We love our Hyundai it rides so smooth. Thank you guys so much!

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DealerRater Nov 23, 2017

The dealership fully satisfied me in every way except for under considerably under-valuing the car I traded in for my Hyundai Tucson Limited. Otherwise I have nothing but good words to say about the dealership and the cars I've bought from them over the years

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DealerRater Nov 1, 2017

Big Island motors Hilo awesome customer service. No pressure friendly service and accommodating. Even though we had a family emergency Steve was able to meet our needs.

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DealerRater Oct 24, 2017

Owen Tobias is the reason I bought this car. Plus he solved a minor maintenance problem on Saturday after my purchase, when your service department is closed which is totally ridiculous. Great salesperson

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DealerRater Oct 23, 2017

Great service that led to the purchase of a new 2017 Hyundai Tucson. My sales associate was great. He listen to what i wanted and made sure I was happy. He followed up with me after a purchased the vehicle.

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DealerRater Oct 12, 2017

Yasue was an amazing salesman from the beginning to the end of sale. He help me get the right car for the right price for me and my family. The day after I bought my car I started to smell this unbearable Stench So Immediately I call yasue to tell him about the stench. he asked me to bring in the car so he can have it checked Out. Mean while he set me up with a loner just like my car I just bought .well low and behold their was a rat that died in the AC motor Which ...

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DealerRater Oct 6, 2017

5 star service, friendly and help full. Patient with you and will work to your value.. Excellent pricing and quality service for your needs. Highly recommended to all to look into for your next vehical.

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DealerRater Aug 19, 2017

Over all experience was great. Saw the Tuscan and loved the look and with Ryan Tanimotos help we knew it was for our little Ohana...

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DealerRater Aug 15, 2017

The sales person was very helpful and professional and provided excellent customer service. The sales person explained the features and benefits of the Hyundai Sonata gave a good lease price explanation.

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DealerRater Aug 14, 2017

Great service, the crew did a great job getting me into my new vehicle with no problems! They had the vehicle of my choice and i am pleased.

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DealerRater Jul 11, 2017

For me getting a new car ranks right up there with root canal: it has to be done so let's just get it over with. Big Island Motors was a refreshing change. Having leased two Hyundai vehicles on the mainland I knew the car and what I wanted. I also knew what my lease payments should be with how much money up front. The people at Big Island Motors were knowledgeable without being pushy. Most importantly they didn't try to play games with the pricing, unlike another local dealer for a different make. They offered some additional options ...

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DealerRater Jul 5, 2017

My wife and are extremely happy and will be making future purchases with Big Island Hyundai. Thank you for getting us into our new car so quickly. Aloha and Mahalo to you all

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DealerRater Jun 16, 2017

My family and I are so grateful and blessed about with our new vehicalwe have purchased three vehicles and Johnathan has been our sales person and came through for us all three times and each time it was a better and newer car all the way to this brand new sonata and has performed excellent customer service but what is most impressive to us was he served us with respect cause were local family with low income and has meet our vehicle needs as well as our financial budget. mahalo to the whole team thst made it possible. I have ...

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DealerRater Jun 11, 2017

I had a wonderful car purchase experience at your dealership thanks to Jeff Lemasters. He was courteous, professional and sensitive to my needs and not pushy or aggressive at all.

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DealerRater May 31, 2017

I explain to them what price range I was looking for...Got exactly what i wanted..They worked so hard to get the price within my price range!!! They are the best!!!

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DealerRater Apr 24, 2017

What they did was beyond service. They were excellent w/ overall performance. Including the service center. I must commend them, too They also leave no questions unanswered. So, both dealership service w/ my new Genesis and Maintenance service w/ my other two (2) Genesis (2012 & 2014) My hat off w/ applaud. I'm totally happy! (^!^)

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DealerRater Mar 16, 2017

The salesman Yasuo was great. He helped and answered all question we had he even had the car we wanted to look at brought over to Hilo from Kona so we didn't have to make that drive. The guys doing the paperwork took WAY to long and were really kinda pushy about selling us extras. They took so long with paperwork we were there almost 5 hours. Which is way to long. Besides that all was good and we got a great car.

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DealerRater Mar 11, 2017

Good communication with Mary on what I really needed versus what I just thought I needed..Great sales & service..They took care of everything as far as titles, registration..

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DealerRater Mar 5, 2017

I purchased my Subaru Crosstrek in July 2016. I looked at other cars both at this dealer and elsewhere. The salesman, Ryan, was knowledgeable and listened to me. I originally was looking at a different type of vehicle but after hearing the things I wanted in a car he recommended I look at this car. He was right and this car has been everything I expected. I felt I received a very fair price. In addition I have had regular service plus two unexpected visits. All were positive. I lost one of my keys and they were attentive to my needs. ...

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DealerRater Feb 16, 2017

Awesome car to drive we love it! Thanks to our super salesman Randal~ I can't believe seeing how pretty she looks in our garage... Mahalo!

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DealerRater Jan 14, 2017

I bought a Hyundai Tucson and I am satisfied with it. It runs well, gets good mileage, has plenty of room, handles well and has a good sound system that connects to a system that lets me answer the phone without using my hands. I figure I will get about 100,000 miles out of it.

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DealerRater Dec 29, 2016

Love my 2016 Hyundai Sonata Limited Hybrid! Would not trade it for any other car. Best car I have ever driven. Awesome car, awesome warranties and excellent service with my salesman and car dealership.

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DealerRater Dec 18, 2016

If/when I may need a new car, I'll be back! Even the coffee was fresh. Best of all, absolutely no one was the least bit aggressive.

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DealerRater Nov 25, 2016

Very good sales and product. Jeff was very informative and cooperative, helping us a lot in our decision making. Michael was very good at getting the terms of the sales contract correct once the "features" of the vehicle were satisfactorily noted.

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DealerRater Nov 24, 2016

Mary Flannery was extremely helpful, was not pushy, and got me exactly what I was looking for and David hooked me up financially, quickly and stress free.

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DealerRater Nov 11, 2016

Such a positive experience. Didn't feel pressured, obligated, or hurried. Many options offered. The syyle and color of my Sonata are sexy!. I'm getting great comments on the color which is really unique; as well as the style. The features are user friendly.

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DealerRater Nov 10, 2016

Very informative and was helpful on my options courteous and friendly. I would by another vehicle if I needed one. Service is excellent and will recommend the dealer to my friends.

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DealerRater Nov 6, 2016

My wife and I were very satisfied with all phases of our purchase. We love the car and especially the warranty. We will definitely recommend this dealership.

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DealerRater Oct 6, 2016

We want to say a big mahalo for Randall, who took helped us to get into our car quickly. He is professional and goes above and beyond expectations. Mahalo for Mark also at financing, who was pro and accurate. Keep it up guys!

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DealerRater Sep 21, 2016

Small dealership and seems slow, but someone is always available to help and the staff is very friendly. There is also a great array of car choices.

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DealerRater Sep 18, 2016

it was the best,,,,,,,,,,,,,,,,also the leasing gentleman was very helpful he delived my leased car with a full tank of gad and was polishing the windows while the paper work was done

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DealerRater Sep 15, 2016

Everyone was very friendly and helpful. They were very up front about prices and everything else about the car. I enjoyed my time at the dealership.

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DealerRater Sep 7, 2016

I would definately recommed this place. If you have the chance to work with Ryan then you should. Not to say that the other sales people arent just as good, but Ryan stayed on top of things from strt to finish.

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DealerRater Aug 19, 2016

Everyone was amazingly positive and fun! I was so nervous and they put my mind at ease. The process was so easy it was unreal. I will never go anywhere else and will refer my friends and family to you!!!

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DealerRater Aug 18, 2016

This was the best car buying experience that I have had. I contacted the company via the Internet. Jeffrey LeMasters is a great salesman and I was glad he was the person with whom I did business with.

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DealerRater Jul 30, 2016

This was my first experience at this dealership, it was a great experience! I never thought I could feel so comfortable at any dealership but I did. Ryan Michael and David are very professional and full of Aloha! They really care about helping you.

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DealerRater Jul 23, 2016

Overall, an excellent shopping experience. People at dealership were knowledgeable, courteous, and expeditious in their assistance. Work recommend this dealership to anyone! We arrived "looking" ... and left "leasing a new Santa Fe Sport!

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DealerRater Jul 1, 2016

Really nice experience ! I would ask for sales person Ryan Tanimoto. My daughter just graduated college and was moving to kona. Ryan helped with the a new car purchase for Sarah , from CA. He also picked sarah up from the airport in her new car! He helped all the way through and he listen to what we wanted. It was a smooth process. Thanks to Ryan!

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DealerRater Jun 1, 2016

Leif Martin is definitely the way to go when purchasing a car. His professionalism, car knowledge and out going personality makes buying a car, a stress free and pleasurable experience. Dave in financing, also very professional and friendly, was very helpful making the financing happen. I am very grateful to both of these gentlemen for my car buying experiences.

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DealerRater May 26, 2016

We had a great experience working with Jonathan at the Hilo dealership. We hadn't expected to walk out purchasing a car but did. The process was very simple and quick. We would go back again.

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DealerRater May 20, 2016

Over all the buying experience was pretty good, the sales person was very professional and the car I purchased was on its way from somewhere else, They did not have on the lot what I wanted, so I waited a month for the new one to come in, followed it on the computer and knew when it came in before they did, it went to the other side of the Island, however, we got that straightened out and the car was delivered in good shape and cleaned and ready to pick up in a timely fashion.

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DealerRater May 17, 2016

Ryan Tanimoto was great to work with and we definitely recommend calling him if you are looking for a vehicle. Thanks Ryan! We are grateful for your professional and friendly help in finding the car that would fit our needs!

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DealerRater May 10, 2016

Very professional and friendly staff. Met sales people, financing, sales manager, and maintenance people. Got a nice ride home when I had to drop it off for coating. One thing worth mentioning. My husband has Parkinson's disease and got very tired during our first visit. We had decided to buy the car but had to wait a little to meet with the finance person because they had another customer purchasing ahead of us. The sales manager came out and sent us home and told us to come back the next day, as our salesman had told him my husband ...

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DealerRater May 4, 2016

I purchased a used pickup from this dealership 12 years ago and still have it. This time, I purchased a new car. Both times the salesperson was pleasant and knowledgeable.

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DealerRater Apr 13, 2016

"My experience at Big Island Hyundai was excellent and I appreciated the ""no stress"" or pressure of purchasing a vehicle. They wanted to make sure that I got the vehicles with the necessities that I required for our new family vehicle. Very pleased!!!"

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DealerRater Jan 28, 2016

No back and forth on the price. One simple negotiation on trade in and nice walk thru on options of extended warranty. New vehicle cleaned and set up to my preference.

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DealerRater Dec 10, 2015

I love this place it was awesome. It was fast and easy I'm very happy with my new car thanks guys! I'll be sure that I will come back !

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DealerRater Nov 27, 2015

My sales rep was amazing and made sure I got what I wanted.. he rocked and got me into a safe and fun family vehicle.. thanks hilo base team..

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DealerRater Sep 4, 2015

Randall Suffern...outstanding salesperson Clyde Aoki...outstanding sales manager We are Very Satisfied with our Hyundai Sonata Hybrid We thank you all for such special treatment We will not forget how special you made us feel. Can't thank you enough...Your the best!

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DealerRater Aug 22, 2015

I came to the dealership to look for a replacement vehicle and I ended up buying a car because of the price and it was what I wanted.

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