Friendly service staff! Awesome customer service!! Love our Subaru!!!
Ryan at the Kona BIM is absolutely awesome! As a salesperson, he was helpful, knowledgeable and not pushy at all. We are very happy with the transaction and ultimately bought a Subaru. The only reason I do not give 5 stars is no one contacted us to inform us that our license plates were in for pick up.
*Update* Thank you Donna Deluz for meeting with me in person at Hilo Mazda today 5/23/17 and taking steps to make it right and better! Thank you for being compassionate and understanding my frustrations.
Thank you soooo much Wayne Deluz! Sales and Service department is the best!!
Thank you to jonathan and steve for getting me back on the road.
Told the sales team exactly what I could afford and they delivered a great used car. The hard sell was a little hard, but not all that bad considering experiences at other dealers.
We bought a 2010 Acura TSX from you folks. The car was one of those rare deals. We were in the right place at the right time. But, that's not all. What made it all happen was a salesman named Jonathan (sp?) He was super quick and very knowledgeable. My wife test drove 3 different cars and the TSX was the one. We put our salesman through the ringer so to speak and he really rose to the occasion. Mr Lovelace in the finance department was also a great individual to work with. Big Island Motors is in one word: AWESOME!!!
We'd like to say a huge thank you for Randall, who was our superhero and helped us to get in our new Tucson super quickly! Mahalo for your hard work and efforts to make us happy and satisfied! You are the best! Csilla & Zoltan....and Iceman
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