This was my first visit to BIM. Very courteous staff. Efficient, good communication. Kept their promise on wait time while vehicle was being serviced. Accommodations in waiting area are very basic. Folding tables and chairs. It's a good thing it was a beautiful day. If was very hot or rainy, outdoor waiting area would have been uncomfortable. Sales department lacks privacy. I could clearly overhear every detail of another customer's credit application as she was completing it with a salesperson. I'm glad she got approved...it could have been embarrassing for her if it turned out differently.Otherwise very good ...
It was my first time buying a car, and was hesitant to say so for fear of being taken advantage of. To my surprise when I did let slip that it was indeed my first time, the salesperson Spencer immediately became more helpful and attentive. I didn't feel pressured or judged. He did everything he could to get me the best price as possible. Felt like he was going out of his way to help me and I greatly appreciated it. Maybe it was because Spencer is near my age but he remained professional yet comfortable and causal. Perfectly balanced. ...
I bought a car from them! No high pressure sales.
I bought my new Santa Fe from Jeff of Kona Big island Motor, great service. Will be back again.
My old car died so went car shopping during Covid. I was very pleased with the deal we got with Spencer Southwell at Big Island Motors. He followed up making sure our appointment was pleasant and safe. The cars we test drove were sanitized and protective gloves were even provided. Everyone was friendly, helpful and I look forward to using their service department as needed. Aloha!
My husband and I are so happy about the service by Jeffrey leMasters and other staff at Big Island Motors. Jeffrey has given us a good service and we are happy with the car we purchased there. Thank you!
Today I met Steve at Dealership regarding Subaru Crosstrek for test drive, he was really helpful and knowledgeable. We need few days to decide and when we do he is our man! Thank you Steve!
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