Ryan at the Kona BIM is absolutely awesome! As a salesperson, he was helpful, knowledgeable and not pushy at all. We are very happy with the transaction and ultimately bought a Subaru. The only reason I do not give 5 stars is no one contacted us to inform us that our license plates were in for pick up.
*Update* Thank you Donna Deluz for meeting with me in person at Hilo Mazda today 5/23/17 and taking steps to make it right and better! Thank you for being compassionate and understanding my frustrations.
Thank you soooo much Wayne Deluz! Sales and Service department is the best!!
Thank you to jonathan and steve for getting me back on the road.
Told the sales team exactly what I could afford and they delivered a great used car. The hard sell was a little hard, but not all that bad considering experiences at other dealers.
We bought a 2010 Acura TSX from you folks. The car was one of those rare deals. We were in the right place at the right time. But, that's not all. What made it all happen was a salesman named Jonathan (sp?) He was super quick and very knowledgeable. My wife test drove 3 different cars and the TSX was the one. We put our salesman through the ringer so to speak and he really rose to the occasion. Mr Lovelace in the finance department was also a great individual to work with. Big Island Motors is in one word: AWESOME!!!
We'd like to say a huge thank you for Randall, who was our superhero and helped us to get in our new Tucson super quickly! Mahalo for your hard work and efforts to make us happy and satisfied! You are the best! Csilla & Zoltan....and Iceman
After months of searching all the dealerships in Hilo, and even some in Kona, my boyfriend and I decided to check out Big Island Motors because we like Mazdas, and from the minute we got on the lot I knew we were going to buy a car there. Jason worked so hard for us! At the time we we had not built up any credit and we had both just gotten 'real jobs'. Jason was our salesperson and he went above and beyond for us to get us in the right car that we could afford! We left the lot with a new (at the time) 2013 Mazda 3 Touring edition hatchback. It gets about 36mpg and is such a joy to drive every day. Jason worked so hard for us, and it really made all the difference. We have had our car over three years and have absolutely no buyers remorse! In fact, once we pay off this car, we are going to trade in our old Jeep and get another Mazda!
This was my first experience buying a brand new car. I went to every dealership in Hilo looking at all options (except Ford who was very helpful as well but I wanted something Japanese made and brand new). I realized quickly that a lot of the sales people were just trying to make the buck (like most) and didnt really care what was right for me. I first came to Big Island Motors and Jonathan was my contact. This was the last dealership on my list and by far the best in terms of customer service. Jonathan was so easy going and relaxed about this process from the start. He never once tried to pressure me into anything. He let me drive as many vehicles as many times as I wanted and wasn't trying to upsell me on something that was out of my price range. Jonathan listened to what I wanted and figured out the best way to make me happy and get me a good deal. I had such a good experience with this dealership and recommend them as the best to work with and get you what you want. Any hiccups that arose were handled with care, compassion, and patience. I truly appreciate Jonathan and the team and recommend them for anyone buying a car on the Big Island. * ask for Jonathan, he's the bomb!
Excellent Dealership. Very efficient and honest. They followed through with everything promised. I loved working with Tim Reed and the Finance Manager Mark Lovelace. If you want a new or used car deal, don't hesitate to check them out.
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